As organizations move more and more towards cloud computing as a regular form of data management, the whole of IT will be changing in the future to a more hybrid structure, which will soon be just known as normal IT.
As customers and enterprise employees continue to demand a more “Right now” experience, internal IT will undoubtedly become an internal cloud. IT Support will have to start thinking like external cloud providers. It will most likely have to figure out the most efficient way to develop a services catalog, and it will have to figure out self service provisioning and chargeback. Identity management will also be a top priority of security of IT in the future.
IT will become a service broker in the business structures of the future as well. It will broker its own services as well as those services provided by third parties, which will mostly be cloud providers. IT Support will then be in the position of showing a company exactly what data and apps make sense either doing the processes in house or using the cloud, and letting people know how to tell the difference.
IT companies will have to learn to grill the third party providers on their capability of service, especially security, as most of this will be done in a virtualised environment. IT must also ask which apps are cloud ready and continually interview third party sources to stay on the cutting edge of third party service providers.
IT is also becoming more and more a part of the business, not separate from any other part of the business. Every new hire in the future will have to have some sort of IT skill in order to stay relevant to the new hybrid structure of IT. If one can imagine a hire in the accounting department having the skill to weigh in on the development of a new app, while still trying to determine if the development can be done for less money through a third party, then one is not far off in seeing what the new hybrid IT structure of the future will be like.
As the idea of an office itself becomes more and more virtual, less business will be done in a physical office. The application development of the future will be completely customer driven, led by their on demand mobile needs. The IT of enterprise level businesses will definitely have to struggle between maintaining some segregation between their personal and corporate agendas and personas, and the data attached to each of those lives will definitely be difficult to separate out. This will definitely drive the hybrid IT model as the personal lives of executives may have to be internally managed and that of the business managed by a third party in order to stay completely separate.
Author Christian Kortenhorst based in Dublin, Ireland, with over 10 years cooperate IT Support, technical experience. Managing setting up servers, network environments, backup solutions and many other technical areas. http://cksolutions.ie
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