As organizations move more and more towards cloud computing as a regular form of data management, the whole of IT will be changing in the future to a more hybrid structure, which will soon be just known as normal IT.
As customers and enterprise employees continue to demand a more “Right now” experience, internal IT will undoubtedly become an internal cloud. IT Support will have to start thinking like external cloud providers. It will most likely have to figure out the most efficient way to develop a services catalog, and it will have to figure out self service provisioning and chargeback. Identity management will also be a top priority of security of IT in the future. Continue reading…
